Request from Southern Water – supporting our customers to save water

We have received the following message from Southern Water:


Good morning,

In June we wrote to you asking for your support to help our customers to save water. We’re grateful to those of you who did and are again asking for your assistance.

Due to the combined impacts of recent hot weather and increased household consumption following lockdown restrictions — people in Hampshire are using 10 million litres a day more than usual. Across our region, consumption is 13% higher than usual, based on an average of the last five years.

While the weather is expected to be cooler in the coming weeks, and lockdown restrictions are being gradually eased, we’re still asking for your – and our customers’ – support to save water. I’ve attached an infographic which shows the increase in daily use compared to an average over the last five years as well as some water efficiency tips. We’d be grateful if you could share this on your networks and social media along with water efficiency posts from our Facebook and Twitter pages.

This is a joint effort and our operations colleagues are working hard to maintain water pressure and keep customers in supply. Since April, our field teams have found and fixed almost 4,500 leaks – potentially saving 46.5 million litres per day. More than 260 of these leaks were on our customers’ own pipework.

Please do let me know if there’s anything else you’d find helpful. Once again, we’re incredibly grateful for any support you can provide.

Yours sincerely,

Stakeholder Engagement Manager (Hants & IoW)


[this page was last edited on 1 Jul 2020]